Part time Visitor Experience Assistant (Madrid, Spain)


Operations Management



Annual Gross Salary

€12600 per annum full time equivalent pay (pro-rata for part time hours)

Travel Requirements

Based in Central Madrid, no travel is required

Right to Work

Right to work in Spain

Closing Date


We are looking for exceptional Retail Assistants who can be at the forefront of delivering a memorable experience in Madrid Spain.

Can you bring culture to life for our visitors?

Over 70 million people in 52 countries have enjoyed our tours and apps. And nearly 500 of the world’s most famous landmarks, museums and cultural institutions trust us to be their storymakers. We make audio tours, mobile apps, multimedia guides, podcasts, interactives, and unrivalled story-driven content for the museum and cultural sector.

Our team in MADRID is now seeking Visitor Experience Assistants to engage with visitors, promote our products, instruct about them on our audioguide and handle cash transactions. You are our ambassador on site promoting Antenna and the client. Your attention to detail, confident communication skills and customer care will be the things that will make you successful in this role. We work as a team and this role is at the forefront of what we do.

To succeed in this role you will probably have had a successful background in hospitality, retail or tourism. At least six months experience in a customer service role is essential. Mainly you will understand what makes exceptional customer service and want to work in an environment of art and culture. You might be a student that loves the arts.

Other critical things that you will need – willingness to work part time (including weekends) as well as excellent spoken English which you can demonstrate through a certificate of study of English. This role requires the ability to stand for extended periods and you need to be happy to work early mornings, evenings and weekends – our shift patterns will ensure that you can manage your life around that. A real interest in the cultural sector or at least a desire to spend time in some of the most exceptional places across Europe’s capital cities. The critical thing is that we are a team and we are all working towards ensuring we provide a great service and promoting our products.

We’d love to hear from you and ask that you email your CV. We have roles for part-time and full-time candidates!

Key Responsibilities

  • Customer service

Education and Experience

  • English language
  • Minimum 6 months customer service experience

Submit your CV

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About Us

We are innovative storymakers and creative technologists devoted to visitor-first experiences.

We make audio tours, mobile apps, multimedia guides, podcasts, interactives, and superior story-driven content for the museum and cultural sector.

UK Office

The Office Group
20 Eastbourne Terrace
London W2 6LG
United Kingdom
+44 (0)20 3365 8600

US Office

15 River Road, Suite 15B
Wilton, CT 06897
Tel: (203) 523-0320
Fax: (203) 354 5519
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